Will Gaines is the Vice President of Human Resources at Super Store Industries . getty Artificial intelligence is gaining momentum in human resources departments. According to a 2024 survey by SHRM, 26% of organizations “use AI to support HR-related activities.”
Using AI, HR leaders and their teams can transform candidate and employee experiences. From the moment someone begins the application process to the point where they are developing their leadership skills and tackling new challenges, AI, in conjunction with the human touch we need to retain, can streamline the journey. Key Use Cases Of AI In HR
The SHRM survey found that the “top three areas where organizations are using AI to support HR-related activities include recruitment, interviewing, and hiring (64%), learning and development (43%), and performance management (25%).” These are key use cases for AI in HR, and by focusing on them, HR leaders can streamline and personalize processes, enhancing the overall experience for candidates and employees. In turn, HR leaders can create more dynamic, innovative workplaces.
Starting with AI during the talent acquisition stage, HR teams can leverage AI to efficiently sift through résumés and identify candidates with the necessary skills to advance to an interview. A 2018 study by Ladders, Inc. found that the “average initial screening time for a candidate’s résumé clocks in at just 7.4 seconds.” That’s not nearly enough time—and recruiters and hiring managers can easily miss details, leading to qualified candidates not getting a callback. What recruiters and hiring managers might miss, AI can catch. Similar to how some companies use chatbots to answer customers’ questions, HR teams can deploy AI to answer candidates’ questions, such as “How long is the average wait time to hear back after submitting an application?” and “Which departments at the company are fully remote?”
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How AI Can Enhance HR By Transforming Candidate And Employee Experiences
