AudioCARE Prefill New refill reminder sends out reminders to Veterans when prescriptions need to be refilled.
New reminder service is called Audiocare.
Veterans will receive a text message or phone call is sent when medicine needs to be refilled. The message will give the option to refill or renew prescriptions. All Veterans who have a valid phone number on file will be automatically enrolled. You can opt out of the program by replying "STOP" to text message or notifying the Outpatient Pharmacy.
Medicines that will be included are for long-term conditions like diabetes, high blood pressure, cholesterol, asthma, etc. Excluded medications include controlled substances – continue to request these medicines through MyHealtheVet, Phone etc., and short-term medicines.
There are several easy ways for Veterans to refill their prescriptions:
Phone : 888-889-5962 Automated 24-hour hotline | 859-233-4511 ext. 4009 – press 1 for Pharmacy
VA: Health and Benefits App : Request, track delivery and view history of VA prescriptions from the convenience of your mobile device. VA: Health and Benefits | VA Mobile
MyHealtheVet: Request, track delivery and view history of VA prescriptions online. Get started at myhealth.va.gov
Through the Mail : A request form comes with every VA prescription filled. Complete the request and mail it to your VA pharmacy at the address listed on the paperwork that arrived with your prescription.If you have questions about the new prescription reminder service or any Pharmacy service, call 859-233-4511, ext.4009 and press 1.
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