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Did you know doctors and nurses spend more than a third of their work week on paperwork? This includes maintaining detailed patient records, completing insurance forms and referrals, documenting procedures performed, organizing documentation for claims and inputting claim information into the system. A study published today by Google Cloud and The Harris Poll sheds light on the extent of this burden — and it also highlights how generative AI (gen AI) can help.
Clinicians, including doctors and nurses in the United States, report that nearly 28 hours of each week are lost to administrative tasks, leaving less time for what truly matters: patient care. It’s no wonder that 82% of clinicians report feeling burned out. This isn’t just a doctor problem: Insurance staff face an even bigger mountain of paperwork, spending 36 hours a week on administrative duties, such as maintaining member records and compiling documentation for claims. Burnout, errors and less time with patients
This administrative overload is contributing to many of healthcare’s biggest challenges: Burnout and staffing shortages: 82% of clinicians, 81% of medical staff and 77% of claims staff agree that administrative work contributes to feelings of burnout. Furthermore, 85% of provider executives and 78% of insurance company (payor) executives report that excessive administrative work has led to staffing shortages.
Reduced time with patients: 8 in 10 providers say administrative tasks detract from time spent with patients, and 68% believe this negatively impacts the quality of care. This sentiment is echoed by 93% of clinicians, 88% of medical staff, and 94% of claims staff, who believe they could dedicate more time to patient care if their administrative burden was lessened.
Increased risk of human error: Two-thirds of providers and 89% of payors express significant concern about human error in administrative tasks, with 22% and 49%, respectively, being "extremely" concerned.
Generative AI solutions
However, there is a promising solution to help with many of these tasks: gen AI. The study found that healthcare professionals are open to […]
How gen AI can help doctors and nurses ease their administrative workloads
